Privacy Policy

Last Updated: February 28, 2023

Please note that your use and access to our services are governed by the following terms; if you do not agree to all of the following terms, you must not use or access the services in any way. You have the right to withdraw any consent provided under this privacy policy at any time by sending an email to [email protected].

Introduction/Overview
CEENA TECH LLC and its affiliates (“we”) provide gaming services and their associated features (“Services”). Protecting your privacy and personal information is crucial to us. This privacy policy explains the information we collect about you when you use the Services, why we collect it, how we process this information, and how we handle it.

Information Collected
When you use the Services, we may collect information about you based on your user type: information you provide to us, information we automatically collect, and information we collect from third parties.

We collect the following information from all users:

Information You Provide to Us:

User nickname
Automatically Collected Information:

Information about your use of our services, your interactions with us and other users, device information (such as operating system and browser type, as well as device identifiers)
Computer, mobile device, and connection information, such as your IP address, accessed URLs, platform type, network log information, and mobile device identifiers

Use of Information
We use the information for the following general purposes: fulfilling our contract with you, meeting your requests for our products and services, improving our services, and communicating with you.

We may use the personal information you provide to us in the following ways:

To communicate with you about our products, services, and related issues.
To assess the quality of our products and services and enhance your experience on our website/app.
To maintain and manage our services and comply with our legal or internal obligations and policies.
To provide other services as described when we collect the information.
To provide location-based services based on your preferences or other data available to us or our business partners, including for retargeting purposes.
To improve and optimize the services provided to you, including developing new tools and features.
To transfer information to others only as described in this privacy policy or to meet our legal, regulatory, compliance, or audit requirements.

Legal Basis
Each time we process your personal information, we do so legally based on one of the legal bases set forth in the European data protection law (GDPR). The legal bases we rely on are as follows:

Performance of a Contract: We may use your personal information to provide you with the services you request, such as our games, customer, and support services.

Legitimate Interests: We may use your personal information based on our legitimate interests to maintain and improve our services and products, understand how our services are used, deliver effective advertising within our games and other channels, improve our customer service and support operations, detect fraud, and protect and secure our users, ourselves, and our services.

Consent: In limited circumstances, if you choose to sign up to receive direct marketing emails or if you accept cookies in our services, we will process your personal information based on your consent. You can withdraw your consent at any time by contacting us at [email protected].

Legal Obligations: We may use your personal information when we need to fulfill legal obligations, such as obligations under applicable laws or orders from courts or regulatory bodies.

Data Retention
We will retain your information as long as you remain our user and have not notified us otherwise. If you delete your account, we will take reasonable measures to delete your personal information. We may also retain your personal information for legal and accounting purposes (i.e., as required by our legal obligations and to obtain proof and evidence regarding our relationship in case any legal issues arise after you stop using our services).

Children's Information
We do not knowingly collect any identifiable information from children under the age of 13. If you believe that a child has provided us with personal identifiable information without parental or guardian consent, please contact us at [email protected]. If we discover that a child under the age of 13 has provided us with personal identifiable information, we will delete it.

Changes to This Policy
We may update this policy from time to time. We will inform you of significant changes to how we process information by sending notifications to the primary email address you provided and posting prominent notices on our website, and, depending on the nature of the changes, we may seek your consent where required by law.

Contact Us
If you do not agree to be bound by the new or modified terms of the privacy policy, you agree to stop using the services or applications (if applicable). If you have any questions, comments, or concerns regarding our privacy policy or any other issues, please contact us at [email protected]